Veelgestelde vragen

How quickly will I see an increase in supply?


Each person is different but many see results within a few days! Some women need 5-7 days to see the full effect. We recommend you eat them for at least a week to see results.




How do I store the my products?


Store treats can be stored on a dry dry/place till expire date. Want to keep your treats longer? No worries. They can last frozen for up to 6 months in the freezer!




Which treats work best for me?


How to decide between all the delicious treats options we have.

Every mama reacts differently to our lactation treats and what works wonders for some mamas, does not have the same impact on others. Our Signature Chocolate Chip Lactation Cookies are the most popular. We suggest you try one treat at a time for at least 5-7 days to see what works best for you.




Do your treats contain dairy?


Yes mama, all our treats contain dairy except for the vegan treats. All vegan treats are dairy free.




Are your treats Halal?


All our treats are Halal.




I am Vegan, which treats can I consume?


We did not forget you mama! Our Vegan Lactation Brownies and our Vegan Lactation Cookies are specifically formulated for Vegans.




Which treats are suitable for vegetarians?


We also thought of you mama! You can safely consume all our treats.




What is the difference between the Signature and Vegan treats?


Our Vegan treats contain less to no sugar and are not derived from animal products.




What to expect from the treats when you are expecting?


Congratulations mama on your little bundle of joy! Our treats are safe to be taken during your pregnancy.

However, your milk production is not triggered until your placenta is delivered after the birth of your baby. Most mamas make plenty of milk and it’s best to wait until after you give birth to see how your body responds. If you would like to boost your milk supply after giving birth, we have wonderful lactation treats!




Am I allowed to consume one of each treat?


That is absolutely allowed mama! We do recommend 2 treats each day to bring the milk your way.




When do Milky Makers treats expire?


All our treats are made fresh in our kitchen in Dubai and dispatched to you fresh out the oven. You will find the expiration date of your treats on the original packaging.

When stored in a cool, dry and dark place, the cookies can be consumed for up to3 weeks. The brownies can be consumed for up to 8 days.

If you wish to store treats longer, you can store them in your freezer for up to 6 months. When you take them out of the freezer, we suggest placing your treats in the refrigerator for a few hours, then moving it to the counter top to reach room temperature for best results.




What is the best way to store my treats once the package has been opened?


We recommend mamas to store the treats in a cool, dark and dry place.

Chocolates absorbs other flavors, so be sure to store it away from other strong odors. Some mamas like to keep their treats in the refrigerator, which is perfectly fine. We suggest to store it in a tupperware box, cookie box or sealed plastic bag, to ensure it does not become tainted by strong flavors from other foods in your fridge.

Or keep them for 6 months in the freezer!




Whoopsie! I received the wrong treats, what now?


Oh no! Let us know as soon as possible and we will look into it for you! Please e-mail us at contact@milkymakers.com or whatsapp us :)




Milky Makers to the rescue! How long does it take to notice a difference in my milk supply?


Most mamas notice an increase in milk supply within a few hours, with others it may take a few days, while some do not notice a difference.




Is it guaranteed that your treats increase my milk supply?


Every woman’s body is unique, with each having different reactions to treats. Result may vary, one treat may work wonders for one mama while another does not yield the same result.

You may want to engage in a little trial-and-error exercise to find the right treats for your body.

If you believe to experience continued supply issues, please reach out to one of our international board certified lactation consultants (IBCLC) to determine the root cause. Remember that lactation treats do not replace the expert advice of an IBCLC.




How do I cancel my order?


How unfortunate that you want to cancel your order mama!

All orders can be cancelled up to 2 days before they are due to leave our bakery. Please contact us at contact@milkymakers.com to request a cancellation. Please include ‘Order cancellation’ in the subject header, and include an order number, full name and reason for the cancellation in the main body of your email.




Help! Mama needs a rush order! What can I do?


We totally get it mama, emergencies happen!

Please contact us at @milkymakers (instagram) or contact@milkymakers.com (e-mail).

Milky Makers to the rescue!




What’s our return & refund policy?


Milky Makers does not accept returns and grant refunds on any treats unless the reason is an error on our part and has not upheld the high standards that we adhere to, such as a manufacturing blooper, or a packaging or handling failure. Please contact us at contact@milkymakers.comif this is the case.

We are not responsible for delays caused by one of our shipping partners due weather, mechanical error, strikes, natural disaster, inaccurate shipping information or mistakes on the part of our shipping partners - employees. Therefore, we are not able to offer refunds for those reasons. However, if you believe that our shipping partners has mishandled your treat, please let us know mama. We will file a claim with our partner on your behalf.




Can I purchase your treats directly from you?


Yes you can, that is easy-peasy mama!

To purchase them directly from us make sure you contact us at @milkymakers (instagram) or contact@milkymakers.com (e-mail). We can schedule a drop-off appointment for you.




My Item arrived damaged! What can I do now?


Oh no! When mama is happy, everybody is happy!

Please contact us at contact@milkymakers.com with a photo of the damage and Milky Makers will come to the rescue!




I purchased your treat from a third-party and it’s damaged. What can I do?


We are very sorry to hear this mama!

If you have used a third-party to place your purchase, please reach out to the third-party regarding your order.




Do you use Fenugreek in your treats?


Our treats do not contain fenugreek. Recent research shows that Fenugreek can have amazing health benefits, but can also cause some side effects. Such side effects may include: nausea, indigestion or stomach upsets, body odor, loss of appetite, stomach contractions, lower glucose levels. Mamas’ safety is Milky Makers priority. We decided to use an alternative.




I have a severe allergy. How do I know if I can consume your treats?


Milky Makers is aware of the seriousness of allergens and takes great care in making sure its treats are safe, wholesome and properly labeled.

When placing your order online at www.milkymakers.com please make sure you mention your allergy in the comment section. We will make sure to pay attention to this matter mama and will revert back if your allergy is a concern when consuming our treats.




How soon after I make purchase will you ship my order?


We aim to deliver all treats within 3 to 5 business days in the UAE and you should expect 7 to 10 business days for international shipments.




The terms and conditions / Payments and refunds / Privacy policy



Welcome to Milky Makers. These are the terms and conditions governing your access to and use of the website www.milkymakers.com. By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Al Accad Department Stores (trading as Milky Makers) (“we”, “us” or “Milky Makers”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Milky Makers’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Milky Makers. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.
We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the website. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.
Trading licence:
Milky Makers natural supplements is a sole proprietorship, and is a fully licensed company trading as Milky Makers, a locally registered company governed by the laws of the UAE. All receipts, invoices and payment details will be made through Al Accad Department Stores.
Contact details:
Milky Makers – Sheikh Zayed Road, near Oasis Center. PO Box 49337, Dubai, UAE. Tel: 04 338 2822. Email : contact@milkymakers.com
Online shopping:

In order for us to deliver to you, you will need to become a member of the Milky Makers website. All your details will be treated with the utmost privacy and security. Security is very important to us. We will require your delivery address, your contact and payment details. We will then give you an account number and ask you to set a password for your account. Please make sure your details are kept somewhere you can remember as this will help us to locate your account if you call or email us. Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.
Online orders:
All orders submitted through our www.milkymakers.com website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for delivery to certain areas; in this case collection must be made from our stores or from a pre-arranged pick-up point. All orders are subject to availability. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible. Alternatively you will be offered a refund for this item (see refunds and returns).
Payments and refunds. We offer paypal - creditcard - debitcard and cash on delivery Online payment through our secure payment gateway. You are now able to pay online for your purchases: we accept Visa and Mastercard. When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. Upon confirmation of your order, you will receive a confirmation email with the items purchased. We will contact you to confirm a delivery time and date, as well as your final order (should there be any missing items). A final confirmation email will be sent to you with the final amount and confirmed items to be delivered. This is the amount that will be charged to your credit card. Any cancellations of orders paid for online need to be made in writing within 24 hours. Your card will then not be debited and the cancellation of the purchase will appear in your next bank statement. Terms and conditions will vary according to YOUR payment card. There are no charges from OFC. Payment by cash or credit card on delivery (the customer needs to be present to sign the receipt). If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order.
At Milky Makers we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date. Due to the nature of Organic foods, and the fact that we work with small family suppliers, some items may no longer be available between the time of order and the time of delivery. Should a product no longer be available between the time of placing your order and the time of delivery, we will contact you by email to offer alternatives. Should you not wish to receive an alternative we will amend the order, and your receipt, prior to delivery. Privacy policy and Website Content Privacy and Security Policy:
Milky Makers is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Milky Makers does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Milky Makers. Milky Makers does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law. The security and privacy of your personal information is very important to us at Milky Makers. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.
Customer Information:
Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data. Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.
Vouchers:
Please register on the website to use the vouchers. Online vouchers are valid only for the duration speficified on the campaign, for new customers only, and only for one purchase. Vouchers cannot be used in the shops, only online. The discount applies to online purchases, exclusive of delivery charge if applicable. A delivery charge of 50dhs applies for orders below 250dhs in Dubai. Vouchers are not applicable for customers in Oman.
Website content:
Milky Makers LLC will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The Milky Makers website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Milky Makers on the website or any transaction that may be conducted on or through the Milky Makers website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Milky Makers website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Milky Makers website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Milky Makers website and any information provided to or taken from the Milky Makers website by you.
Other Conditions:
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this website service you agree to these terms and conditions of website use. Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under UAE law.





CONTACT

US

Customer Service. +31611315320

UAE WhatApp.  +971 58 5891533

Email. Contact@milkymakers.com

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